First Log In Experience

This is what you can expect:

If you are already an Online Banking user, you will continue to use your existing Online Banking ID/username and password to access the new Online Banking platform. You will continue to find the login page in the top right-hand corner of our website – you will simply be taken to our upgraded platform beginning the morning of December 30. If you have any browser bookmarks you use to navigate to the login page directly, please update them to point to our website home page login instead. 

During your first log in you will set up your Two-Factor Authentication (2FA) methods. The Online Banking platform will walk you through creating the 2FA method of your choice including SMS, Phone, authenticator application, FIDO security key/token, or Passkey (Biometric). You can add additional 2FA methods after logging in. Some business clients previously using the authenticator or tokens from Symantec will have slightly different options.

The first log in experience will look similar for all users up to the point that you select your 2FA method. Below, you can find images of the first log in experience followed by an FAQ section describing the 2FA enrollment methods of SMS/text and an authenticator app.