Mobile Banking App Privacy Policy

Effective Date: November 2024

At Signature Bank, N.A., (“Signature Bank”, “the Bank”, “we”, “our”, or “us”), we prioritize transparency and the security of our clients’ (“you”, “your”, “user”, or “users”) personal information. This Mobile Banking App Privacy Policy (“Policy”) describes how we collect, use, and share your personal information in connection with our Mobile Banking App (“App”).

This Policy does not apply to information that:

We collect offline.
You provided to or is collected on a website owned or operated by a third party that you may access through the App.
You provide to or is collected by any third party. These third parties may have their own privacy policies, which we encourage you to read before providing information on or through them.

By using our App, you consent to the practices outlined in this Policy.

A separate Consumer Privacy Notice is available for your review on our website, which provides more information about privacy of consumer financial information provided when you apply for or obtain a product or service.

Information We Collect While Using Signature Bank’s Mobile Banking App

Contact information, such as name, address, email, and phone number;
Demographic information, such as age, date of birth, job information;
Location information, such as your zip code or IP address;
Login information, such as username, password, and security questions and answers;
Personal identification numbers, such as Social Security number and driver’s license number or other ID number;
Payment and financial details, such as payment card number, expiration date, authentication code, billing address, and bank account number;
Biometric identifiers, if biometric authentication is enabled;
Device attributes and identifiers that help us recognize you through the devices you use to access our services;
Device usage information such as IP address, operating system type and version, browser type, and general geographic information to report on reliability, system crashes, and overall performance;
Cookies and web beacons: cookies track the pages you visit and your navigation routes, while web beacons help us understand user activity on specific actions.

We request certain permissions to enhance your experience and ensure App functionality:

Location Data: With your permission, we access your location to help you find nearby ATMs and branches. Location data is also used to help detect and prevent fraud;
Contacts: With your permission, we access your contacts to facilitate peer-to-peer (P2P) payments directly to contacts;
Camera: With your permission, we access your camera and photos to enable mobile check deposit;
Storage: With your permission, we may access storage on your device to save downloaded files or other content

Please Note: You may revoke app permissions at any time through your device settings. However, revoking App permissions may impact certain functions within the App.

How We Use Your Personal Information

Provide financial services you request.
Ensure App functionality and process payments and mobile check deposits.
Provide and improve the App user experience.
Contact you about functionalities, products, and services.
Protect against fraud by verifying your location and usage patterns.
To comply with applicable laws and regulations.
Track performance and reliability.

Sharing of Your Personal Information

Consistent with our Consumer Privacy Notice, we use information provided by you to fulfill the purpose for which such information was provided; to open an account for you; to process a transaction authorized by you; to send you tailored content or information we think may be of interest to you (sometimes in conjunction with our service providers), or as specifically disclosed at the time the information is requested.

Other reasons we share you information are:

As required by law or regulation.
In other circumstances at your request or with your consent.

Compliance with Laws and Regulations

Signature Bank complies with applicable data protection laws and regulations, demonstrating our commitment to maintaining the privacy and security of your data.

Security of Your Information

We use industry-standard security measures to protect your information. However, please be aware that no method of data transmission or storage is completely secure, and we cannot guarantee absolute security. We also encourage users to take precautions to protect their own data, such as notifying us promptly if they experience identity theft or notice any unusual activity related to their account.

Links to Other Websites

Our App may contain links to other websites or services, including those provided by service providers, as well as helpful resources that we may not be directly contracted with. We work diligently to ensure that our service providers have strong privacy and security practices and comply with industry standard risk management procedures. However, please be aware that each third party maintains its own privacy policies, and we encourage you to review these policies to understand how your information is handled.

Children’s Information

We respect the privacy of children and comply with the established practices under the Children's Online Privacy Protection Act. We do not knowingly collect or retain information from children under the age of 13.

Data Retention

We will retain your personal information for the period necessary to provide services to you. When those services come to an end, we retain information in line with requirements of law, regulation, and our archival purposes.