Intuit QuickBooks and Quicken

Q: Will Intuit services like QuickBooks and Quicken be affected?
A: For our clients’ convenience, Signature Bank currently participates in Intuit’s OFX connectivity program which supports connectivity to QuickBooks and Quicken through two methods:

Intuit controls connections to our platform and clients can only create Express Web Connections through the Intuit system – not through our Online Banking. As part of the Online Banking upgrade, we are notifying Intuit of our changing platform so that they can update the Express Web Connect connections for our clients. Unfortunately, it can take multiple weeks for Intuit to fully update this connectivity. This is something only Intuit can do, and the Bank is not able to expedite this process in any way despite making several attempts to work with Intuit to do so. The Bank is also not allowed by Intuit to open Intuit support requests on behalf of clients. We apologize for any inconvenience and hope that Intuit acts quickly to provide good service to their QuickBooks and Quicken customers. We encourage our clients to open support tickets directly with Intuit.

For your security, our Online Banking platform requires Two Factor Authentication (2FA). When clients wish to connect programs to our Online Banking, these programs can connect through a background method (an API) to prevent you from needing to confirm a 2FA code every time a program wants to connect to your Online Banking. Third-parties or clients are the only parties capable of creating these connections, as the Bank does not create third-party connections without your permission. Intuit’s connectivity system to our Online Banking, which is a proprietary Intuit system that we participate in for our client’s convenience but cannot control, has been known to have issues with not being able to properly bypass 2FA authentication prompts. There is nothing the Bank can do to correct this, as Intuit owns the connectivity framework. However, we have learned that Intuit clients are more likely to avoid connectivity problems when selecting Authy as their preferred 2FA authenticator for Intuit connectivity. The Bank does not specifically recommend Authy above other authenticator options; however, clients can consider this to reduce friction with connectivity to Intuit products.

Q: Will I need to reestablish my Intuit connectivity?
A: Potentially, this can be done from within your Intuit application as described within their resources:

Connect accounts to QuickBooks Online

Connection Types in Quicken | Quicken

Connectivity Troubleshooting | Quicken

After creating the connection request, you must approve the request from within Online Banking by navigating to:
My Profile > Account Settings > Security > Direct Connect