Effective Date: November 2024

At Signature Bank, N.A. (“Signature Bank”, “the Bank”, “we”, “our”, or “us”), we prioritize transparency and the security of our clients’ (“you”, “your”, “user”, or “users”) personal information. This Online Privacy Policy (“Policy”) describes the information we collect when you visit our website or Online Banking services, how we use it, and your choices regarding that information.

This Policy does not apply to information that:

• We collect offline.
• You provided to or is collected on a website owned or operated by a third party that you may access through our website.
• You provide to or is collected by any third party. These third parties may have their own privacy policies, which we encourage you to read before providing information on or through them.

By using our website (www.signaturebankna.com) or Online Banking services, you consent to the practices outlined in this Policy.

A separate Consumer Privacy Notice is available for your review on our website, which provides more information about privacy of consumer financial information provided when you apply for or obtain a product or service.

Information We Collect While Using Signature Bank's Website

• Cookies and Basic Analytics: Using Google Analytics, a type of "cookie", we collect personal information such as page views and navigation patterns to track real-time usage and basic page activity. This information helps us understand general website performance and improve the user experience.
  
  We do not collect or use this data for marketing, demographic analysis, targeted ads, or any other purpose beyond basic analytics.
  
  Google Analytics Opt-Out: You have the option to opt-out of Google Analytics by using the opt-out settings on your browser or by installing the Google Analytics Opt-Out Browser Add-On.

• Location Data: With your permission, we access your location to help you navigate to our branch location.

• Contact Us Form: Our website includes a Contact Us form where you may provide personal information, such as your name, address, email, and phone number, along with any comments or inquiries. This personal information will only be used to respond to your request and improve our service.
  
  Please Note: For your security, we ask that you do not include specific account details, passwords, or sensitive information in the Contact Us form comments section. If additional information is needed, we will follow up with you directly.

Information We Collect While Using Signature Bank's Online Banking Services

• Contact information, such as name, address, email, and phone number;
• Demographic information, such as age, date of birth, job information;
• Location information, such as your zip code or IP address;
• Login information, such as username, password, and security questions and answers;
• Personal identification numbers, such as Social Security number and driver's license number or other ID number;
• Payment and financial details, such as payment card number, expiration date, authentication code, billing address, bank account number;
• Biometric identifiers if biometric identification is enabled;
• Device attributes and identifiers that help us recognize you through the devices you use to access our services;
• Device usage information such as IP address, operating system type and version, browser type, and general geographic information to report on reliability, system crashes, and overall performance;
• Cookies and web beacons: cookies track the pages you visit and your navigation routes while web beacons help us understand user activity on specific actions.

How We Use Your Personal Information

• Provide financial services you request.
• Ensure website functionality and improve the user experience.
• Understand basic website performance and activity patterns.
• Respond to submitted inquires received using the Contact Us form.
• Contact you about functionalities, products, and services.
• Protect against fraud by verifying your location and usage patterns.
• To comply with applicable laws and regulations.
• Track performance and reliability.

Sharing of Your Personal Information

Consistent with our Consumer Privacy Notice, we use information provided by you to fulfill the purpose for which such information was provided; to open an account for you; to process a transaction authorized by you; to send you tailored content or information we think may be of interest to you (sometimes in conjunction with our service providers), to evaluate your suitability for a job if you apply on line through the Careers section of our website, or as specifically disclosed at the time the information is requested.

Other reasons we share your information are:

• As required by law or regulation.
• In other circumstances at your request or with your consent.

Compliance with Laws and Regulations
Signature Bank complies with applicable data protection laws and regulations, demonstrating our commitment to maintaining the privacy and security of your data.

Security of Your Information
We use industry-standard security measures, including SSL encryption, to protect your information. However, please be aware that no method of data transmission or storage is completely secure, and we cannot guarantee absolute security. We also encourage users to take precautions to protect their own data, such as notifying us promptly if they experience identity theft or notice any unusual activity related to their account.

Availability of Electronic Banking Services & Signature Bank Mobile Banking App
For a more customized banking experience, you may also use our Electronic Banking Services and/or Mobile Banking App. Please refer to the Electronic Banking Services Agreement by logging into Online Banking or visiting the enrollment page, or the Mobile Banking App Privacy Policy for more details about how we handle data within these digital channels.

Links to Other Websites
Our website may contain links to other websites or services, including those provided by third party service providers, as well as helpful resources that we may not be directly contracted with. We work diligently to ensure that our service providers have strong privacy and security practices and comply with industry standard risk management procedures. However, please be aware that each third party maintains its own privacy policies, and we encourage you to review these policies to understand how your information is handled.

Children’s Information
We respect the privacy of children and comply with the established practices under the Children's Online Privacy Protection Act. We do not knowingly collect or retain information from children under the age of 13.

Data Retention
We will retain your personal information for the period necessary to provide services to you. When those services come to an end, we retain information in line with requirements of law, regulation, and our archival purposes.

Online Privacy Policy Updates
We may update this Policy periodically without prior notice. When we do, the revised policy will be updated with a new effective date.

Contact Us
If you have any questions, concerns, or feedback about this Policy or our data practices, please contact us at 419-841-7773.

For more information and to understand how Signature Bank uses your information, please review our Consumer Privacy Notice.

Thank you for trusting Signature Bank with your information. We are committed to delivering a secure, transparent, and reliable online experience focused on your satisfaction.