You can change your password at any time by selecting the “Options” tab within the online banking system. Scroll down to the “Modify Login Information” section and find the “Online Banking Password” section. Enter your current password and then enter your new 8-25 character (Alpha-Numeric-Special) password twice. Then click “Submit” at the bottom of the page.
You may change your User ID by selecting the “Options” tab within the online banking system. Select “Modify Login Information” then select “Online Banking ID.” Enter a new ID below your old ID and click on “Submit” at the bottom of the page. Online Banking ID’s can be between 4-25 Alpha-Numeric-Special characters long. However, the first character must be a letter to be valid.
You have three login attempts to access Online Banking. If you incorrectly enter your User ID and/or password three times, you will be locked out of the Online Banking system. Your account will also lock if you have not accessed your Online Banking account for an extended period of time. At this point, you can request a password reset by contacting the Signature Bank Online Banking Department at (419) 841-7773.
Optionally, if you have provided password Reset Questions and Answers in your set-up options, you may use the “Reset Password” option from the “Log In” screen. By using this option you will be able to reset your password without having to call the Bank.
The picture, also known as a watermark, is a security feature that is offered within our Online Banking system. The watermark picture that you have chosen should appear on the password sign-in page every time you log into Online Banking. If the picture is not the one you have chosen contact Signature Bank at (419) 841-7773.
In order to make your online banking experience as secure as possible, the system is designed to detect any uncharacteristic or unusual behavior involving your account. The Online Banking system monitors your use pattern and if it suspects it is not you logging into the Online Banking system, it will ask you to answer your verification/security questions.
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